Shipping Policy

Shipping Rates & Eligible Regions

• Shipping Rates: We offer free standard shipping on all orders.
• Eligible Regions: Free shipping is only available for deliveries within the contiguous United States (the lower 48 states).
• Excluded Regions: We do not ship to Alaska, Hawaii, or other U.S. territories.

 Delivery & Processing Timelines 

• Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays).
• Shipping Time: Once handed off to the carrier, packages arrive within 2-5 business days.

Order Tracking
Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking link. Please allow up to 24 hours for the tracking information to update on the carrier's network. 

Address Corrections & Cancellations
Please double-check your shipping address at checkout. We are unable to change the shipping address or cancel an order once processing has begun. If you notice a mistake, please contact us immediately at support@shopmome.com and we will do our best to assist you if the order has not yet been packed.

Lost, Stolen, or Damaged Packages
Momé  is not responsible for packages that are lost or stolen after they have been officially marked as "Delivered" by the shipping carrier. If your package arrives damaged, or if it is lost in transit before delivery, please contact our customer support team within 5 days of the delivery date (or the expected delivery date if the package is lost) so we can help file a claim with the carrier.